Quality Business Consulting Construction Accounting and Construction Project Management Software                               

Construction Accounting Software
Star Builder
The Construction Manager 
LIBRA Signature
Construction Project Management 
ProEst - Estimating
Custom Crystal Reports
GEAC Consulting
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Service Works Features

Quality Business Consulting, Inc. (QBCI) is a technology consulting firm specializing in the implementation, support and re-engineering of construction accounting systems.   

> Accounting links-link to most popular accounting software.

Customer relationship management (CRM) – from a service perspective
One of the best ways to improve service to your customers is by knowing them better. The ability to accurately profile your customers in ServiceWorks will keep you one step ahead and help you to better manage customer relationships. ServiceWorks tracks complete information about your customers, which allows you to provide better service to customers than ever.

ServiceWorks allows you to track multiple service locations for a customer, and for each location you have comprehensive information at your fingertips, including work order history, installed equipment, service agreement information, notes, contacts, directions – in short, everything you need to know about your service customer.

Work order processing made easy
Taking new work orders in ServiceWorks couldn’t be easier. Convenient drop down lists allow you to input a new work order using pre-defined lists with just a few mouse-clicks. And user-defined drop-down lists and custom fields allow you to tailor the work order process to your business.

Dispatching and scheduling tools
ServiceWorks provides a number of tools to assist you in scheduling and dispatching work orders. In addition to the traditional dispatching list, ServiceWorks provides a color-coded schedule board that allows you to see your work graphically displayed in a row and column format. Mapping and paging tools allow you to increase the productivity of both dispatchers and technicians dramatically.

Billing—fast, flexible, and tailored for the service contracting business!
Billing is specifically tailored to industry standards for service and specialty contracting businesses, including time and material billing, quoted job billing, and “flat rate” billing, using popular industry pricing services such as Callahan-Roach and Quality Service Pricing for HVAC, Maio Marketing for plumbing and others. In addition, special pricing and discounts are automatically applied by ServiceWorks, saving you valuable time and ensuring consistency.

Take control of your inventory
ServiceWorks inventory allows you to track items—parts and equipment—in as much detail as needed. You can track inventory at a detailed level, including truck inventories, serial number tracking and standard maintenance lists, or you can just use the item catalog to track description and pricing information.

Service agreements
If your business relies on service agreements, you know that they can be a major task to ensure that you are providing the maintenance and granting the discounts or special pricing required by the contract. ServiceWorks makes the entire process easy by reminding you when service is due, allowing you to automatically schedule planned visits, and automatically applying discounts and special pricing that you have specified in your service agreements.

Comprehensive reports help you manage your business
With over 100 standard reports, ServiceWorks helps you to analyze and manage every aspect of your service operation. You can easily apply “filters” to your reports to see just the information that you need, and you can quickly display report results to your screen, to your printer, or both.

Built on Microsoft SQL Server database technology
Underlying the ServiceWorks product family is Microsoft's high performance database engine, Microsoft SQL . SQL Server is a robust, enterprise class database manager that is designed to handle the needs of a single user or the largest, multi-location service organizations with hundreds of users.

ServiceWorks add-on modules
You can extend or customize ServiceWorks with the addition of several add-on modules, including:

> ServiceWorks Dispatch Paging-dispatch automatically to alpha-numeric pagers

> ServiceWorks Purchasing-field purchasing made easy.

> ServiceWorks Mapping-integrate ServiceWorks with Microsoft MapPoint to visually display dispatch information on a map

> Pricing links-import parts and flat rate pricing information from industry leading pricing services.

> Accounting links-link to most popular accounting software.

Supported products: Star Builder, LIBRA Signature, The Construction Manager, ProEst, Service Works, Microsoft Office and Crystal Reports.